eSIM problem with iPhone 12 Pro

[scottmk1]

I’m in Singapore with work and managed to lose my phone. I called O2 who barred the old phone both ways etc, and they sent me an eSIM to use with an iPhone 12 Pro that I managed to borrow from a colleague.

unfortunately I can’t get connected to a network despite there being some available so can’t make it receive calls or SMS 

I’ve spoken to customer service and they removed all bars, and suggested I try resetting the network settings, but this hasn’t helped.

Any suggestions on what to try next?

[MI5]

@scottmk1 

It can take 24 to 48 hours for the account bar to be lifted.

Other than that, persevere with O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call from abroad on 

+44 7860 980 202

[scottmk1]

Thanks for your reply. I’ll wait longer and give the account bar time to be lifted then.

[Oxonian]

@scottmk1 

Any progress as yet ?

There is further information on bars at Guide: O2 BARs 

[scottmk1]

Well apparently you can’t install an eSIM if you are not in the UK, so the whole eSIM concept is useless in this case 😂

[MI5]

@scottmk1 

It is possible but only for customers that have been moved to the new 360 system.

Many of us still waiting for this to happen.

[scottmk1]

Ok I guess I’m not one of those customers then 

[MI5]

@scottmk1 

Not unless the option is in your MyO2.

[scottmk1]

Ok I don’t see it anywhere, is something I can request from customer service?

[Oxonian]

@scottmk1 

I think that the answer to that question is "no" - it becomes available when you are moved to the new billing system and is not an option that you can request in advance of that move.

I also don't think that you can request to be moved forward in that queue - if @MI5 knows otherwise, I am sure that he will advise you.