calls forwarded from landline only ringing once
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on 15-07-2020 14:09
Hi,
I have an issue where I have landline calls forwarded to my mobile (iphone XR). When a call comes through, it rings once and then either ends or goes to voicemail.
I have checked the setting and increased ring times etc but cannot figure out how to ring enough for me to answer the calls?
Any ideas gratefully received.
Thanks
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on 15-07-2020 14:23
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on 15-07-2020 14:23
@Conor_B See if there's anything in this link that helps: https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
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on 15-07-2020 14:35
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on 15-07-2020 14:35
thanks for the reply, the issue is not with the voicemail unfortunately. The issue is that my phone only rings once when I receive a diverted call. I have extended the ring time to 30 seconds but has made no difference.
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on 15-07-2020 14:39
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on 15-07-2020 14:39
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on 15-07-2020 14:48
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on 15-07-2020 14:48
I hadn't thought of trying that, thanks for the reply. I have disabled voicemail and I'll see what happens. Thanks again
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on 15-07-2020 14:59
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on 15-07-2020 14:59
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on 15-07-2020 15:49
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on 15-07-2020 15:49
The problem is that the 30 seconds are being used up in the call handling process of diverting the call.
Turning off voicemail is the only way to extend the ringing of the phone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-07-2020 15:51
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on 15-07-2020 15:51
Thanks for the reply, appreciate it. I have turned the voicemail off so fingers crossed!
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on 15-07-2020 15:55
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on 15-07-2020 15:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-07-2020 16:02
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on 15-07-2020 16:02