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Resolved! Unlock phone

Help ! Paid of remaining balance of IPhone this Sat and requested unlock , 72 hours passed , nothing , rang 02 and they have escalated this stating another 24/48 hours . So here we are today and no email to confirm unlock . Why are they taking so lon...

Anonymous by Not applicable
  • 2220 Views
  • 10 replies
  • 0 kudos

Resolved! Data allowance issue

Couple of days ago i received a message saying that i've used 80 per cent of my data allowance...I am not happy because it is not possible i have used 4Gb in 10 days!!Besides I have never exceed a data limit...Can you please help??

Anonymous by Not applicable
  • 1419 Views
  • 3 replies
  • 0 kudos

Resolved! how long does it take to unlock an iphone 6S

Unlocked 6S was sent for repair and O2 sent back a grade A refurbished which is locked!Sent the unlock request with the IMEI of the new phone.How long will will this take?

JohnJohn by Level 1: Joiner
  • 8907 Views
  • 5 replies
  • 0 kudos

Resolved! Missing phone from order

Hello, I Upgraded from an iphone 6 to an iphone 8 plus on contract, 2 days ago and was expecting my order yesterday. Part of it arrived today (the skech accessory pack) but not the phone. I can make allowances for wintery conditions for the delivery ...

Anonymous by Not applicable
  • 1386 Views
  • 5 replies
  • 0 kudos

Data usage

Anybody else experiencing unusual usage of data?Normally don’t got over 1.5g - 2 a month but the past couple of months (nothing’s changed with the way I use my device) I’ve been using 10G in 7-10 days!!And when you ring up it takes ages to actually g...

Anonymous by Not applicable
  • 1726 Views
  • 15 replies
  • 0 kudos

Resolved! why hasonline help chat has been busy all day

ive been trying to connect to online help chat all day and it has been constantly busy.I ordered a new iphone yesterday and have had the order confirmation but not the delivery email.When I ordered it yesterday I was told that it would be delivered t...

k11 by Level 1: Joiner
  • 1574 Views
  • 4 replies
  • 0 kudos

Resolved! Live Chat closed down?

Has O2 live chat closed down? Been trying to get some advice as I want to upgrade my phone for 3 days now and no replies after an automated answer? Sat there for almost half an hour and nothing?

Anonymous by Not applicable
  • 3116 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone X Vibration

Hi everyone, I’m here to ask for some advice. My iPhone X has started to fairly violently vibrate. I momentarily lost it in my car and found it. Since then (or what seems since then) it has changed vibration to a more aggressive and louder vibrate. I...

Anonymous by Not applicable
  • 5236 Views
  • 8 replies
  • 0 kudos

Resolved! o2 bills

i have two iphones 1 is a iphone 6 and a iphone 7 6 bill is £46 7 is £66 on contracts need to get out of these contracts as its costing me to mutch money

william12 by Level 1: Joiner
  • 1340 Views
  • 3 replies
  • 0 kudos

No SIM card

My iPhone has started not recognising my SIM card? Phone hasn't been turned off and I've updated it to see if this fixes it. I've turned it off and on several times!Help!!!

Anonymous by Not applicable
  • 1432 Views
  • 3 replies
  • 0 kudos