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Forum Posts

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 574181 Views
  • 4 replies
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iPhone SE 2020 - poorer mobile data signal

Hi, I recently upgraded from a dropped multiple times iPhone 6 to the new SE 2020. I am admittedly in a relatively poor reception area anyway, but my reception for 3G and 4G is noticeably worse than with my beat up 6, where I was imagining I would ge...

Lmcp by Level 1: Joiner
  • 1161 Views
  • 3 replies
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Resolved! how to get replacement for phone still in warranty

Hi my iphone is in warranty but is heating up repeatedly- tried everything advised by O2 as well as Apple. I have taken sim card out and put it in an older version of iphone (this version is now recognised as my mobile by the systems)Anyone knows how...

MY1 by Level 1: Joiner
  • 644 Views
  • 1 replies
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O2 is offering amazing discount on Apple iPad pro 12.6 inch

I just saw this on O2 website and it was really amazing. I wish I had the money now, I would've bought them without a second thought.O2 is offering an amazing discount on iPad pro 12.6 inches.Well for iPad pro with capacity of 256GB you will save £41...

KingAmo by Level 15: Gaining a Reputation
  • 1475 Views
  • 3 replies
  • 1 kudos

My o2 device - change details

Hi in ‘my o2’ my device is listed as my old iPhone 6 not my newer iPhone XS - do you know how I can change this please?

Kpr by Level 1: Joiner
  • 1179 Views
  • 3 replies
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Broken accessories

I’ve had an iPhone with o2 under a month, and the earphones provided have shown signs of damage in just a few uses and become unusable. Is this covered under any warranty, or is it a case of tough luck? The cable was so brittle it’s snapped, which is...

Harby by Level 1: Joiner
  • 947 Views
  • 2 replies
  • 0 kudos

Resolved! Wi-fi calling

My phone will not enable Wi-fi calling

Am0 by Level 1: Joiner
  • 590 Views
  • 1 replies
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Wi-fi Calling

I have recently upgraded to an iPhone 11. I am trying to turn on WiFi calling but my phone keeps telling me I need to contact o2 when we try to enable it yet under my device in o2 account it says that it is enabled. I can’t seem to get anywhere.

Csharman by Level 1: Joiner
  • 616 Views
  • 1 replies
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Series 5 watch cellular won’t work

Hoping someone can help as I’m being driven demented by this issue no one seems to be able to solve. I’ve rung O2 about 4 times now with no one able to fix the problem. My iPhone XS Max will not connect to my watch properly so the cellular airtime pl...

JeniG by Level 1: Joiner
  • 3675 Views
  • 19 replies
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Expensive bills

Hi so the last 2 months O2 have billed me an extra £100+ onto my direct debit for a family package on further investigation they have billed me for iPhone audio/video as normal calls.Im having a difficult time contacting anyone and have cancelled fut...

SJJ1 by Level 1: Joiner
  • 863 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch to buy before sim arrives?

I just switched to an o2 sim and I’m waiting for it to arrive in the post, I also attached my PAC code to this, so when it arrives the number should update. I want to also purchase an Apple Watch with o2, but when I try to checkout it’s linked to my ...