This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

When away from WiFi phone will not connect to anything

SusanD
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-06-2020 11:58

on ‎04-06-2020 11:58

When indoors and connected to the WiFi everything works normally. When away from WiFi phone does not work at all.

Message 1 of 3
576 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 151801 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎04-06-2020 12:10

on ‎04-06-2020 12:10

@SusanD 

You need to enable mobile data for all your applications.

Settings >Mobile data

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
569 Views
0 Kudos

LukasB
Former Staff
In response to MI5
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

on ‎08-06-2020 16:02

on ‎08-06-2020 16:02

Hey @SusanD did you manage to sort this out or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
533 Views
0 Kudos
Top