Wifi calling not working with O2

[JuanRR]

Ever since switching to O2 with an Iphone 13 mini I cannot get wifi calling to work even when the option is on on both my O2 and my iphone options

[Enlli]

@madasaf1sh Just spent 10 min on both Web and App. Seem like it is the quest for the Holy Grail.

@Dave-O2 Thought on this?

[madasaf1sh]

Exactly what I did as well and gave up completely as it is no where to be found...  

[MI5]

We've already been told that the option does not appear for customers on 360 as wifi calling is enabled by default and no way for the customer to control it in their MyO2.

[pgn]

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@MI5 wrote:

We've already been told that the option does not appear for customers on 360 as wifi calling is enabled by default and no way for the customer to control it in their MyO2.

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Where and when, @MI5?

If you have a link, it'll make a simple answer to give to people who find out (somehow!?) that they are on the new System 360, and no longer on the legacy, billing system.

[MI5]

Just in my memory from previously asked question.

I think posted by @ColinO2 somewhere in the vault.

[pgn]

Not from @ColinO2, surprisingly, but from Breanna, @MI5 - which may go some way to explaining why 360 customers cannot find the setting in their MyO2 to enable it - they just have to select it on their handset, as I understand it:

Would be so much easier if those stuck in Legacy land here on the Forum were on 360...  

You're welcome.

[gmarkj]

I had WiFi calling on before the move to 360, so cannot say if the new default is on or not.
Having rummaged around I can't find it either...