
on 14-10-2014 15:55
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on 14-10-2014 15:55
I payed off my old iphone 5 on Refresh and ordered the new iPhone 6+ SG 128gb on the 30th September. I was told up to 14 days for delivery. 14 days has now passed and still no update on when I'm getting it, CS have no idea at all. This is ridiculous how a company as big as O2 can not tell me when they will be receiving stock and when I will be getting my phone. CS are a waste of time as they can't tell me anything. Come on O2 get your act together!!!!
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on 17-10-2014 10:22
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on 17-10-2014 10:22
Sorry for any confusion, but we wanted to take the opportunity to clarify and confirm that Refresh is only available directly with O2; Online, in-store and by phone. O2 Refresh isn’t available anywhere else.
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on 14-10-2014 15:59

on 14-10-2014 16:05
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on 14-10-2014 16:05
I'm in the same boat. I have waited for 2 weeks for the IPhone 6 Plus 128gb. I rang Tesco Mobile who have Iphone 6 Plus stock abundance. Of course, that's if you are willing to go with Tesco. I am not. So, the wait continues.

on 14-10-2014 16:08
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on 14-10-2014 16:08
Demand has outstripped supply it looks like with the network taking more orders for the phone than they have physically possession of or promised (maybe)
Only customer services on 202 can officially help.
Here is the complaint form if you wish to make your views official. http://www.o2.co.uk/how-to-complain/complain
i hope your order is satisfied Asap.
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on 14-10-2014 16:13
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on 14-10-2014 16:13
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 14-10-2014 16:33
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on 14-10-2014 16:33
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on 14-10-2014 16:39
This is just a joke. O2 need to treat their customers with some respect and give out some decent information.
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on 14-10-2014 16:40
Customer Services on 202 are no help.
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on 14-10-2014 16:43
Customer services on 202 can't tell me anything, so no help at all.

on 14-10-2014 16:44
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on 14-10-2014 16:44
It has been said here that some customers have managed to pick a unit up from CPW by cancelling the upgrade through O2 direct and choosing a 2 year contract instead of the Refresh Tariff.

