
on 14-10-2014 15:55
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on 14-10-2014 15:55
I payed off my old iphone 5 on Refresh and ordered the new iPhone 6+ SG 128gb on the 30th September. I was told up to 14 days for delivery. 14 days has now passed and still no update on when I'm getting it, CS have no idea at all. This is ridiculous how a company as big as O2 can not tell me when they will be receiving stock and when I will be getting my phone. CS are a waste of time as they can't tell me anything. Come on O2 get your act together!!!!
Solved! Go to Solution.
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on 14-10-2014 16:45
Unfortunately I want to be on Refresh as I don't want to be tied for 2 years.

on 14-10-2014 16:49
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on 14-10-2014 16:49
Have you tried the complaint route to try and get more information ?
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on 14-10-2014 16:55
I did on Thursday, but that is apparently a 5 working day turnaround for a reply. Nothing as yet. Not impressed with the service and I've been with O2 for many many years without a hitch.
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on 14-10-2014 16:56
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on 14-10-2014 16:56
I wont be merging this thread.
Sorry to hear you're not getting info Markymarkuk69, send me a private message and we can have a chat.
Cheers, Toby
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on 14-10-2014 17:07
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on 14-10-2014 17:07
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on 14-10-2014 17:09
They really need to get their fingers out and give us some reliable information.
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on 14-10-2014 17:13
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on 14-10-2014 17:25
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on 14-10-2014 17:25
I think the majority of people are saying Live Chat is not the best option. A great deal of misinformation being given out ...as we have seen on the other iPhone thread...
Veritas Numquam Perit
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on 14-10-2014 17:29
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on 14-10-2014 17:29
Have you read through the other thread...
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iPhone-6-PreOrder/td-p/703503
Someone on there has had a reply from Complaints who blamed live chat for reordering phones, thus pushing them down the list again....
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on 14-10-2014 17:33
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on 14-10-2014 17:33
@jonsie wrote:Have you read through the other thread...
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iPhone-6-PreOrder/td-p/703503
Someone on there has had a reply from Complaints who blamed live chat for reordering phones, thus pushing them down the list again....
This is the problem now - It's going to be a repeat of the other thread......
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

