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Anonymous
Not applicable

on ‎18-01-2016 19:55

on ‎18-01-2016 19:55

I have purchased extra data 16gb and am not able to use it away from internet why?

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MI5
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on ‎18-01-2016 20:10

on ‎18-01-2016 20:10

ps. 4g won't work on an iPhone 5 unless you are in an 1800mhz area so switch to 3g (4g off) in your settings too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎18-01-2016 19:59

on ‎18-01-2016 19:59

What phone do you have and what data plan do you have?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
Not applicable

on ‎18-01-2016 20:00

on ‎18-01-2016 20:00

Iphone5 4g

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MI5
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on ‎18-01-2016 20:06

on ‎18-01-2016 20:06

Text "active" to 2020 and save the settings that get sent back or reset your network settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
In response to MI5
  • 152785 Posts
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Registered:

on ‎18-01-2016 20:10

on ‎18-01-2016 20:10

ps. 4g won't work on an iPhone 5 unless you are in an 1800mhz area so switch to 3g (4g off) in your settings too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎18-01-2016 20:11

on ‎18-01-2016 20:11

You need to check in My O2 that you have the idata bolt on. Incidently, on O2 you won't get 4G with an iphone 5.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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