24-04-2015 16:57
24-04-2015 16:57
Hi
Until today I had no problems at all with 4G/3G.
All of a sudden today, I can't send emails on either of my 2 virginmedia accounts.
I can still receive emails no problem.
I can still send texts, make calls, browse the net ... no issues whatsoever
I just can't send emails!
It seems that it can't authenticate the SMTP server.
However, when I got home, switched wireless on and connected to my home network ... no problems whatsoever.
Turn off wireless and I I can't send again.
O2 stated initiallly that since it worked on my wifi it clearly showed the network was ok.
Huh? Utter rubbish since we are talking two different networks ... it actually suggests the Virgin one is fine and the O2 network is not fine.
They suggested deleting my email accounts and re-enterring them.
Huh again? clearly they are ok since they still work on wifi.
Just to please them so they could put a tick on their piece of A4 paper, I did it to one account anyhow and sure enough it didn't do anything.
(basically the equivalent of your ISP who suggests that switching everything off and on again will cure all known faults :smileytongue:)
Then of course I get the "Well it's email and we don't support email problems" and I should get in touch with my ISP.
Thanks O2, I'll remember that when renewal time comes round.
Naturally my ISP, though much more helpful than O2, could only suggest it was a problem with the O2 network.
O2 are adamant that it isn't.
Anybody else experienced anything similar or know if there's a fix please?
Cheers
Mark
24-04-2015 17:48
24-04-2015 17:48
@Anonymous wrote:I have tried all your suggestions ... several I'd already attempted prior to posting.
I kinda think it may be djbsuffolk's suggestion of a routing issue somehow though since I can still receive I'm not sure what that could be.
Incoming mail is a different server - possibly even in a different physical location.
24-04-2015 17:50
As I said, I've tried all suggestions but no joy sadly 😞
I need to go eat and drink something now.as I've been on this since 2pm.
If anybody has anything else then please post.
All your input has been very welcome and much appreciated.
Thanks guys
24-04-2015 17:55
@Anonymous wrote:
@Anonymous you say that but here we only know if one issue & this is all we have to go on & we are doing our best to help the op
Oh I agree! No problem!
24-04-2015 17:55
24-04-2015 17:59
Ha ****** ha.
All of a sudden I can send emails again.
Looks like you were right with the routing issue and it's been fixed.
I knew it was O2 network
What a waste of an afternoon....next time I listen to my gut.
Thanks again all for your assistance.
Have a good weekend.
24-04-2015 18:00
Glad it's been fixed! Enjoy sending emails!
24-04-2015 19:19
24-04-2015 19:39
24-04-2015 19:39
24-04-2015 19:52
I think my previous post said it all really.
It was an O2 network issue.
No setting were changed or harmed during this investigation