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Visual voicemail not working after uninstalled TUGO

Paul1964
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on ‎30-11-2017 16:18

on ‎30-11-2017 16:18

Having uninstalled TUGO on my i phone 6s, I then checked out my visual voicemail was working.Sadly not and when I click phone/ voicemail and it says call voicemail, so in other words I have to dial 901. I've reset network settings and soft reset the phone. Any ideas. Paul

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MI5
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on ‎30-11-2017 16:38

on ‎30-11-2017 16:38

Try texting the word "STATE" to 9011.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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on ‎30-11-2017 17:43

on ‎30-11-2017 17:43

VVM may be down mine not working either this may not be related to tugo removal as mine has been working fine only just looked been on to o2 and so far still not working . 

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Martin-O2
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on ‎04-12-2017 14:31

on ‎04-12-2017 14:31

Hello @Paul1964 have you had any success in getting your visual voicemail working? 

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Paul1964
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‎04-12-2017 14:33 - edited ‎04-12-2017 14:34

‎04-12-2017 14:33 - edited ‎04-12-2017 14:34

Hi all. thanks for the advice so far.Tried texting STATE, and resent the network setting, turned 1750/60 on and off. No joy. Any more ideas?

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Martin-O2
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on ‎05-12-2017 16:25

on ‎05-12-2017 16:25

Sorry to hear that @Paul1964! 

 

@MI5, @adamtemp64 Any ideas more ideas on this one? Thanks! 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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MI5
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on ‎05-12-2017 17:32

on ‎05-12-2017 17:32

Check your data apn is "idata.o2.co.uk"
If not, text the word Active to 2020 and save the settings, then check it again.
You also need to have iData enabled on your account so it's worth calling cs to check if you have data for iphone on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎06-12-2017 09:53

on ‎06-12-2017 09:53

Thanks @MI5! smiling

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Paul1964
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on ‎08-12-2017 08:17

on ‎08-12-2017 08:17

Hi all. No joy so far and after pressing voicemail button on the i phone it still says call VM with no VM  present. Any more ideas..tried all the suggestions so far and thank for your help. Paul

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MI5
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on ‎08-12-2017 08:25

on ‎08-12-2017 08:25

Nothing else I can think off so I’d call customer service to check your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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