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Visual Voicemail on iPhone 6 gone

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Anonymous
Not applicable

on ‎23-01-2018 16:18

on ‎23-01-2018 16:18

My visual voicemail is gone. I can only call voicemail, which I don't want at all. I want my old settings back!

I recently changed my tariff, but I can't say for certain that it is gone because of that or since iOS upgrade. 

I called CS and was given the number 1750 to call, which only activates voicemail, not the visual voicemail.

Does anyone have any idea how to solve this? I really don't want to deal with "press this key for option 1, 2, 3". This sucks!

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Cleoriff
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on ‎11-09-2018 13:26

on ‎11-09-2018 13:26

@MikeyLet us know if it does work then? wink

Veritas Numquam Perit

Girl in a jacket
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Mikey
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on ‎11-09-2018 15:24

on ‎11-09-2018 15:24

It works! Thank goodness... a reminder to all O2 customers to check this when you swap or upgrade your SIM🤗
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MI5
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on ‎11-09-2018 15:33

on ‎11-09-2018 15:33

VVM is part of idata so same issue we always see.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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mermaid06
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on ‎13-12-2018 14:37

on ‎13-12-2018 14:37

I wish I would have seen this before changing my tariff. I quickly saw that they needed to add the iPhone bolt on. However, O2 lost all but one of my old visual voicemails in the switch somehow. It makes absolutely no sense and they seem to have no idea how to retrieve them.

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MI5
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on ‎13-12-2018 14:41

on ‎13-12-2018 14:41

You'll find it impossible to retrieve any deleted voicemails unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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