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Level 1: Joiner
Posts: 3
Registered: ‎24-09-2013
Accepted Solution

VVM Lost on iPhone X

I seem to have lost VVM on my iPhone (iOS11.2.6) and have tried various resets, Airplane mode on/off, Network Reset, Hard Reset, and the suggestion of O2 on 202 STATE to 9011, but no improvement. Last time this happened a while back I had the wrong Bolt-On could that be the case here? Thanks in anticipation.

Posts: 84,445
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: VVM Lost on iPhone X

It certainly suggests you may be on the wrong bolt on. Have you recently upgraded, presumably yes as you have the X now. Wrong bolt ons are the norm for O2 when upgrading and they seem unable to use common sense.

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: VVM Lost on iPhone X

It could be the problem @Writerjohn but you'd have to call customer services for them to check http://www.o2.co.uk/contactus

We wouldn't know what was applied to your account unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎24-09-2013

Re: VVM Lost on iPhone X

Many thanks I'll call them again.

Level 1: Joiner
Posts: 3
Registered: ‎24-09-2013

Re: VVM Lost on iPhone X

Solved using O2 Chat and fixed quickly. Thanks for your help.
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: VVM Lost on iPhone X

Wow, that was quick!
Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,445
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: VVM Lost on iPhone X