cancel
Showing results for 
Search instead for 
Did you mean: 

VVM Lost on iPhone X

Writerjohn
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I seem to have lost VVM on my iPhone (iOS11.2.6) and have tried various resets, Airplane mode on/off, Network Reset, Hard Reset, and the suggestion of O2 on 202 STATE to 9011, but no improvement. Last time this happened a while back I had the wrong Bolt-On could that be the case here? Thanks in anticipation.

Message 1 of 7
3,290 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

It could be the problem @Writerjohn but you'd have to call customer services for them to check http://www.o2.co.uk/contactus

We wouldn't know what was applied to your account unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 7
3,285 Views
6 REPLIES 6

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It certainly suggests you may be on the wrong bolt on. Have you recently upgraded, presumably yes as you have the X now. Wrong bolt ons are the norm for O2 when upgrading and they seem unable to use common sense.

Message 2 of 7
3,288 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

It could be the problem @Writerjohn but you'd have to call customer services for them to check http://www.o2.co.uk/contactus

We wouldn't know what was applied to your account unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
3,286 Views

Writerjohn
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Many thanks I'll call them again.

Message 4 of 7
3,269 Views

Writerjohn
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Solved using O2 Chat and fixed quickly. Thanks for your help.
Message 5 of 7
3,265 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Wow, that was quick!
Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
3,262 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered: