Solved: Re: VVM Lost on iPhone X

Writerjohn · ‎13-03-2018

I seem to have lost VVM on my iPhone (iOS11.2.6) and have tried various resets, Airplane mode on/off, Network Reset, Hard Reset, and the suggestion of O2 on 202 STATE to 9011, but no improvement. Last time this happened a while back I had the wrong Bolt-On could that be the case here? Thanks in anticipation.

MI5 · ‎13-03-2018

It could be the problem @Writerjohn but you'd have to call customer services for them to check http://www.o2.co.uk/contactus

We wouldn't know what was applied to your account unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

jonsie · ‎13-03-2018

It certainly suggests you may be on the wrong bolt on. Have you recently upgraded, presumably yes as you have the X now. Wrong bolt ons are the norm for O2 when upgrading and they seem unable to use common sense.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-03-2018

It could be the problem @Writerjohn but you'd have to call customer services for them to check http://www.o2.co.uk/contactus

We wouldn't know what was applied to your account unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Writerjohn · ‎13-03-2018

Many thanks I'll call them again.

Writerjohn · ‎13-03-2018

Solved using O2 Chat and fixed quickly. Thanks for your help.

MI5 · ‎13-03-2018

Wow, that was quick!
Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎14-03-2018

Glad you got it sorted 😀

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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