Solved: Unlocking an O2 phone to use a different SIM card.

Trixxz · ‎13-06-2019

Hi All I am a business customer and need to urgently unlock an iphone6. Ive submitted the form but am worried at the responses on here mentioning 3 week waits - I need this doing ASAP if possible. Can any o2 community team member expedite things for me?

MI5 · ‎13-06-2019

@Trixxz iPhones are usually done very quickly as it's just a matter of whitelisting the IMEI number on Apple's system, however, post back if nothing has happened in 24 hours and @EmilieT will help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Trixxz · ‎13-06-2019

@MI5 @EmilieT Tagging you guys as you seem active - can you you help with the above?

MI5 · ‎13-06-2019

@Trixxz iPhones are usually done very quickly as it's just a matter of whitelisting the IMEI number on Apple's system, however, post back if nothing has happened in 24 hours and @EmilieT will help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-06-2019

Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!

Veritas Numquam Perit

Trixxz · ‎13-06-2019

@MI5 thank you - nothing as of yet, can you have someone check my form is on the system?

MI5 · ‎13-06-2019

@Trixxz will ask @EmilieT to contact you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-06-2019

@Cleoriff wrote:
Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!

This seems to be in a seperate thread now.

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EmilieT · ‎13-06-2019

Hey @Trixxz, it sounds like you've done everything you can do and that you phone will be unlocked shortly, but I've just sent you a Private Message so I can get someone to double check on my end

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MI5 · ‎13-06-2019

Now the tread has been split and for the benefit of anyone coming across this whilst searching, the unlocking process and forms can be found here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-06-2019

@jonsie wrote:
@Cleoriff wrote:
Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!
This seems to be in a seperate thread now.

Yes @jonsie ....not sure how that happened. It was on the blog (Unlocking Guide) which wasn't working properly for me... now this appears as a seperate thread?

Veritas Numquam Perit

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