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Level 1: Joiner
Posts: 3
Registered: ‎13-06-2019
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Unlocking an O2 phone to use a different SIM card.

[ Edited ]

Hi All I am a business customer and need to urgently unlock an iphone6. Ive submitted the form but am worried at the responses on here mentioning 3 week waits - I need this doing ASAP if possible. Can any o2 community team member expedite things for me?

Level 1: Joiner
Posts: 3
Registered: ‎13-06-2019

Re: Unlocking an O2 phone to use a different SIM card.

@MI5 @EmilieT Tagging you guys as you seem active - can you you help with the above?
Posts: 88,133
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Unlocking an O2 phone to use a different SIM card.

@Trixxz iPhones are usually done very quickly as it's just a matter of whitelisting the IMEI number on Apple's system, however, post back if nothing has happened in 24 hours and @EmilieT will help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,640
Topics: 684
Registered: ‎14-01-2013

Re: Unlocking an O2 phone to use a different SIM card.

Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎13-06-2019

Re: Unlocking an O2 phone to use a different SIM card.

@MI5 thank you - nothing as of yet, can you have someone check my form is on the system?
Posts: 88,133
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Unlocking an O2 phone to use a different SIM card.

@Trixxz will ask @EmilieT to contact you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Unlocking an O2 phone to use a different SIM card.


@Cleoriff wrote:
Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!

This seems to be in a seperate thread now.

Community Manager
Posts: 5,304
Registered: ‎18-04-2018

Re: Unlocking an O2 phone to use a different SIM card.

Hey @Trixxz, it sounds like you've done everything you can do and that you phone will be unlocked shortly, but I've just sent you a Private Message so I can get someone to double check on my end  Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 88,133
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Unlocking an O2 phone to use a different SIM card.

Now the tread has been split and for the benefit of anyone coming across this whilst searching, the unlocking process and forms can be found here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,640
Topics: 684
Registered: ‎14-01-2013

Re: Unlocking an O2 phone to use a different SIM card.


@jonsie wrote:

@Cleoriff wrote:
Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!

This seems to be in a seperate thread now.


Yes @jonsie ....not sure how that happened. It was on the blog (Unlocking Guide)  which wasn't working properly for me... now this appears as a seperate thread?

*The Game Is On*