Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[Anonymous]

The phone was not bought on O2, but perhaps with time the penny will drop for you.

[Anonymous]

Take it back as faulty then

[Anonymous]

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@Anonymous wrote:

The phone was not bought on O2, but perhaps with time the penny will drop for you.

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It says on CW website:

SIM free iPhone 5s will lock to the network of the first SIM used.

So next time either use a different first SIM or buy from Apple knowing that it won't lock to the first SIM, it's that simple. You have no case

[Anonymous]

The Ombudsman will decide if I have a case, not you.

[MI5]

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@Anonymous wrote:

What now MI5?

He will get decent money if he sells it on eBay, then buy from from Apple and problem solved

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I was agreeing - just funny

[MI5]

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@Anonymous wrote:

The Ombudsman will decide if I have a case, not you.

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We already know what that will be too !

[MI5]

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@Anonymous wrote:

The phone was not bought on O2, but perhaps with time the penny will drop for you.

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You've already been told that if you specifically requested a sim free phone then you need to take it back, as it would appear you were sold a PAYG phone.

Either way you bought it from CPW so that's where your complaint lies.... Maybe the penny will drop for you one day....?

[Anonymous]

When the complaint is O2's refusal to unlock I somehow doubt it lies with CPW.

Was logic your strongpoint at school?

[Anonymous]

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@Anonymous wrote:

The Ombudsman will decide if I have a case, not you.

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good luck, you will need it

now go and complain on CPW website

[Anonymous]

No.