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Unlock
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on 13-05-2019 08:38
I want to unlock my hand set but O2 said they can’t do it because is not their hand set but I receive the hand set from O2, I don’t understand that
Solved! Go to Solution.

Re: Unlock
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on 13-05-2019 08:48
@Larry how to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but have you tried a different SIM card already as it may not be locked?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 13-05-2019 08:51
How long ago did you buy the phone? It may well be unlocked if it was a recent purchase?
Best of luck anyway and welcome to the forum
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on 13-05-2019 14:05
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 13-05-2019 14:29
Try a sim card from the other networks and let us know the message you get.
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on 14-05-2019 10:32
Good morning @Larry, I was wondering how you were getting on with your handset since you last posted?
There's a lot of advice above, so it'd be great if you could have a look and let us know if you need some more help at all
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