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Level 1: Joiner
Posts: 3
Registered: ‎11-05-2019
Accepted Solution


I want to unlock my hand set but O2 said they can’t do it because is not their hand set but I receive the hand set from O2, I don’t understand that
Posts: 114,079
Topics: 568
Solutions: 15,372
Registered: ‎04-04-2012

Re: Unlock

@Larry how to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but have you tried a different SIM card already as it may not be locked?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,062
Topics: 757
Registered: ‎14-01-2013

Re: Unlock


How long ago did you buy the phone? It may well be unlocked if it was a recent purchase?


Best of luck anyway and welcome to the forum Welcome

*The Game Is On*

Level 49: Rootin' Tootin' 
Posts: 6,674
Registered: ‎26-03-2014

Re: Unlock

Also depending on where you got it from - for instance Carphone Warehouse - it may be unlocked.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Posts: 83,186
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Unlock

Try a sim card from the other networks and let us know the message you get. 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unlock

Good morning @Larry, I was wondering how you were getting on with your handset since you last posted?


There's a lot of advice above, so it'd be great if you could have a look and let us know if you need some more help at all Smiley Happy

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