Unlock

[Larry]

Hi
I want to unlock my hand set but O2 said they can’t do it because is not their hand set but I receive the hand set from O2, I don’t understand that

[MI5 Level 94: Supreme · Accepted solution]

@Larry how to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but have you tried a different SIM card already as it may not be locked?

[Cleoriff Level 87: Glorious]

@Larry 

How long ago did you buy the phone? It may well be unlocked if it was a recent purchase?

Best of luck anyway and welcome to the forum

[gmarkj]

Also depending on where you got it from - for instance Carphone Warehouse - it may be unlocked.

[jonsie Level 92: Chief]

Try a sim card from the other networks and let us know the message you get. 

[EmilieT]

Good morning @Larry, I was wondering how you were getting on with your handset since you last posted?

There's a lot of advice above, so it'd be great if you could have a look and let us know if you need some more help at all