Solved: Unlock

Larry · ‎13-05-2019

Hi
I want to unlock my hand set but O2 said they can’t do it because is not their hand set but I receive the hand set from O2, I don’t understand that

MI5 · ‎13-05-2019

@Larry how to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but have you tried a different SIM card already as it may not be locked?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-05-2019

@Larry how to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but have you tried a different SIM card already as it may not be locked?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-05-2019

@Larry

How long ago did you buy the phone? It may well be unlocked if it was a recent purchase?

Best of luck anyway and welcome to the forum

Veritas Numquam Perit

gmarkj · ‎13-05-2019

Also depending on where you got it from - for instance Carphone Warehouse - it may be unlocked.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎13-05-2019

Try a sim card from the other networks and let us know the message you get.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎14-05-2019

Good morning @Larry, I was wondering how you were getting on with your handset since you last posted?

There's a lot of advice above, so it'd be great if you could have a look and let us know if you need some more help at all

→ Access for You: Registration - Find out how to register for our Access for You service.
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