Solved: Unlock phone

Summer608 · ‎19-08-2018

Hi I have been given an iphone to use my my brother in law .....I smashed mine, but I need it to be unlocked as I'm with another network and the manual form link isn't working can anyone help please

MI5 · ‎19-08-2018

@Summer608

All methods of unlocking desctibed here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... however, there are some delays in processing currently so it may take longer than usual.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-08-2018

@Summer608

All methods of unlocking desctibed here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... however, there are some delays in processing currently so it may take longer than usual.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Summer608 · ‎19-08-2018

Hi thank you for the reply, that's the post I've tried to use but when I click on manual form it says it isn't working at present so won't load the form for me to complete

MI5 · ‎19-08-2018

It's been down for a while so you'll need to use the MyO2 method or just call customer services to pass on the details manually http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎20-08-2018

Hi @Summer608, have you been able to request this phone's unlock, following @MI5's advice? It'd be great if you could let us know how you're getting on

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