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Unable to call divert / forward on iPhone.

Anonymous
Not applicable
There is a fantastically useful function on the apple phones that allows you to divert someone calling you to a different phone. I used it on my iPhone4 on t-mobile because as well as my everyday phone I have a work phone and a built-in phone on my car. However when I upgraded to an iPhone6 I also had to 'upgrade' my contract onto an EE 4G tariff. Now, this function no longer works. After hours (10+) to tech help, trips to the Apple Store and EE store, more calls, I have been told there is an apple/EE conflict that does not allow any apple phone to forward calls. I've since tried my EE sim in my Nokia C3 work phone and that didnt forward calls either. Does anyone have experience with this on O2? I'm think of changing provider. It's easy to try: go to settings, phone, call forwarding, switch on, enter the number you want call forwarded to, go back and the number you entered should stay in the data field and it's done. At this last step my call forward switch greys out. I look forward to any response.
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Anonymous
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Must be an EE thing, as I've just tried it on iPhone 6 on O2 and 3 on a iPhone 5!

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Anonymous
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Must be an EE thing, as I've just tried it on iPhone 6 on O2 and 3 on a iPhone 5!
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Anonymous
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MI5
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I have no problems between EE and O2 or O2 and EE using a Note 4 and and a windows phone so must be yet another Apple bug.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Anonymous
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Hi @Anonymous I hope you find the advice above useful. Let us know if you are finally moving to O2 as we can give you more recommendations slight_smile
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