Un latching request rejected

[Anonymous]

I am exasperated with O2. I have had my unlatching request rejected twice. The first request was for security reasons and I was told to try again. The second request it was rejected because they had received multiple unlatching requests. I need to put a Canadian SIM card with a Canadian mobile number for the next 3 weeks and I fully intend to go back to O2 when I am back in the UK. I am seriously considering using another provider as I am unable to get through to anyone to discuss. Please help. Annabel

[Anonymous]

Perhaps speak to Customer Services by telephone and ask them to manually put the Unlock Request through.

o2 Cust Serv Link http://www.o2.co.uk/contactus

[Bambino · Accepted solution]

Going to another provider isn't going to get your phone unlocked. If you're a Pay Monthly customer you can call Customer Service for free on your phone from Canada on +44 3448090202

If you're Pay & Go the number is +44 7860 980 202 but you will have to pay International rates. I suggest you use Skype or a similar VOIP if you have access to WiFi, which would be much cheaper. There's also this number +44 344 8090222 if using VOIP.

[Cleoriff]

Hi @Anonymous

Welcome to the forum. The request is being rejected because you have tried too many times. We have seen this before. You will have to ring customer services to help with this. 202 for contract.. 4445 for payg 

You could, at a push try live chat ...though as this unlocking has got complicated I would avoid them personally.

Ringing them early is the best way to get someone to answer....

I take it you are still in the UK now ...but want this done before you go to Canada?

[Bambino]

I believe the OP is already in Canada @Cleoriff I'm making this presumption because of the time they posted.

[Cleoriff]

Probably right @Bambino.....if so, calling the numbers in your link is the correct course of action

[Bambino]

Either way they now have all the options.:smileywink:

[Cleoriff]

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@Bambino wrote:

Either way they now have all the options.:smileywink:

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True...very pleased to see the 'early risers' were on the ball this morning...

[viridis]

Indeed.

[Cleoriff]

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@viridis wrote:
Indeed.

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You know you weren't included in the early riser category @viridis