Unlatching code unsuccessful

Harry_Senior · ‎26-06-2020

I have been unsuccessful in unlatching my O2 locked Samsung Galaxy Note 8.

I filled the online form out and received an unlatching code but this did not unlock my device.

I then tried to fill another form out but received an email from mycare saying my request had been rejected due to multiple requests.

Anyone help?

MI5 · ‎26-06-2020

@Harry_Senior

Assuming you followed this process Guide: Unlocking an O2 phone to use a different SIM card ?

If so, I'll call in @Martin-O2 @Marjo or @LukasB to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Harry_Senior · ‎26-06-2020

@MI5

Yes I followed that process.

Thanks for your help.

Martin-O2 · ‎26-06-2020

Thanks for the mention @MI5!

@Harry_Senior We should be able to get hold of a master unlock code for you. I'll need some info from you so I'll send you a message so we can talk further.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Unlatching code unsuccessful

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)