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Unlatching code unsuccessful

Harry_Senior
Level 1: Joiner
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I have been unsuccessful in unlatching my O2 locked Samsung Galaxy Note 8.

 

I filled the online form out and received an unlatching code but this did not unlock my device.

 

I then tried to fill another form out but received an email from mycare saying my request had been rejected due to multiple requests.

 

Anyone help?

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MI5
Level 94: Supreme
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@Harry_Senior 

Assuming you followed this process Guide: Unlocking an O2 phone to use a different SIM card ?

If so, I'll call in @Martin-O2 @Marjo or @LukasB to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Harry_Senior
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@MI5 

 

Yes I followed that process.

 

Thanks for your help.

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Martin-O2
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Thanks for the mention @MI5!

 

@Harry_Senior We should be able to get hold of a master unlock code for you. I'll need some info from you so I'll send you a message so we can talk further. 

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