iPhone unlatching request has been rejected!

[Thisenn]

Hi Y'all,

I've got twice this message while attempting to unlock my Iphone, which is locked with O2.

Currently unable to use it on another network or abroad.

Who can help?

[Thisenn]

@O2Lisa  are you able to assist? Please!

[MI5]

@Thisenn 

You need to follow this guide Guide: Unlocking an O2 phone to use a different SIM card 

[Cleoriff]

@Thisenn 

@O2Lisaisn't on this week. I'll tag @O2Sarah- who is on tomorrow at 8am.

Hopefully she will be able to help.

Best of luck.

[Thisenn]

Many thx @MI5!

I'll have a look at it.

[Thisenn]

Hi @Cleoriff ;

thanks for the info.

I'll check out with O2Sarah tomorrow!

[O2Sarah-]

Good morning 😊

Thanks for the tag  @Cleoriff 

@Thisenn I will private message you to look into this  😁

[Cleoriff]

Thanks @O2Sarah- 😉

[wellfan]

I also am unable to get my iPhone 6 unlocked. Tried online, but message saying i had not used the phone! I have had the sim for years and had make a couple of chargeable calls with this phone. Please advise.

[L_W_Ward]

@O2Sarah- can you help with this one too?