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iPhone unlatching request has been rejected!

Thisenn
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Hi Y'all,

I've got twice this message while attempting to unlock my Iphone, which is locked with O2.

Currently unable to use it on another network or abroad.

Who can help?

Message 1 of 11
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10 REPLIES 10

Thisenn
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@O2Lisa  are you able to assist? Please!

Message 2 of 11
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MI5
Level 94: Supreme
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@Thisenn 

You need to follow this guide Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 11
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Cleoriff
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@Thisenn 

@O2Lisaisn't on this week. I'll tag @O2Sarah- who is on tomorrow at 8am.

Hopefully she will be able to help.

Best of luck.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
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Thisenn
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Many thx @MI5!

I'll have a look at it.

Message 5 of 11
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Thisenn
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Hi @Cleoriff ;

thanks for the info.

I'll check out with O2Sarah tomorrow!

Message 6 of 11
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O2Sarah-
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Good morning 😊

Thanks for the tag  @Cleoriff 

@Thisenn I will private message you to look into this  😁

My working hours are Monday-Tuesday 08:00 - 16:00 and Thursday - Friday 08:00 - 16:00
Any messages sent outside these time will be responded to on my return.
Thankyou 😃
Message 7 of 11
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Cleoriff
Level 94: Supreme
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Thanks @O2Sarah- 😉

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
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wellfan
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I also am unable to get my iPhone 6 unlocked. Tried online, but message saying i had not used the phone! I have had the sim for years and had make a couple of chargeable calls with this phone. Please advise.

Message 9 of 11
544 Views

L_W_Ward
Level 11: Motivator
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@O2Sarah- can you help with this one too? 

iPhone 13 Pro Max,
iPad Pro 12.9 2018,
iPad Mini Series 6,
Apple Watch Series 7 Graphite (Smarty),
Apple Watch Series 6 Sport (Bluey),
Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
Message 10 of 11
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