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Turning Wifi Calling On And It Tells Me To Contact O2 (Iphone 13)

GinaMaria
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But when I called, the guy at o2 tells me wifi calling and 4g calling is enabled on my account. I have been moved from Virgin. The guy at o2 didn't know why this was not working, so now I can't use wifi calling, and the phone doesn't work at all in the house so unless this is sorted I will have to leave O2. Any ideas why it woudl be telling me to contact o2?

 

Also, on my account it tells me wifi calling is enabled....

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MI5
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@GinaMaria 

Is it also enabled in your phone settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GinaMaria
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Hi, yes I turn wifi calling to ON and it says to contact o2. I can't toggle it on as I get the pop up message to call O2

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MI5
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You need to keep trying O2 then @GinaMaria as it's clearly not enabled on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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There are a few come over from Virgin where the account says active but in reality it's not.

CS need to go beyond what their screens tell them and actually turn it on

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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No surprise there and clearly not enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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