Sim Swap Question

[Anonymous]

Received my new Iphone 5s 16gb yesterday & have sent my old 4s away to 02 recycle, the 5s is still showing No Service, had a look online & it suggests doing " simswap " which is fine but I only have the old SIM card , not the phone so sending me a code by text isn't possible. Is there another way ?

Thanks
Wes

[Anonymous · Accepted solution]

Morning.


You will need to contact customer services in 202 or Live Chat ;

http://www.o2.co.uk/mobile/contactus

Or pop into your local O2 store with your old SIM card and new one.

Good choice of phone @wes.

[Anonymous]

Haha thanks! I'll ring them this morning ta 👍

[Anonymous]

You're welcome.

Allow up to 24 hours for everything to settle after the sim swap.

Typically turning airplane mode off and on will help the reset of your services.

[Anonymous]

Spoke to a rather helpful lady & she's on the case . Thanks again 

Wes:smileyhappy:

[Anonymous]

Thanks for the update.

Enjoy.