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Anonymous
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Signal issues after 9.1 update

i upgrade the os on my iPhone 5s this morning to 9.1 and since then I've had problems with the phone signal. 

 

The signal is either very poor, not strong enough for a phone call or displaying 'no service'. This is happening every minute or so. 

 

Is is this a generic problem or O2 issue? 

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Posts: 89,601
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Registered: ‎14-01-2013

Re: Signal issues after 9.1 update

I  think I will call in @adamtemp64 to answer this one ...unless by coincidence you are having mast problems?

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Re: Signal issues after 9.1 update

I have not had it on my 6s 9.1 I would use the status checker contained in this thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 89,601
Topics: 743
Registered: ‎14-01-2013

Re: Signal issues after 9.1 update

Well would you look at that @adamtemp64....must be a record...Happy Dance

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Anonymous
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Re: Signal issues after 9.1 update

Hi i have been with out 4G at my work place,i need to look on my phone at websites and i get 3G and it take an age or it kicks me out i get  or NO SERVICE ,i pay a monthly bill that comes out of my account for a service that i only partially get  ,when will i get it back to 4G.

 We don't get any information to tell us things are being sorted out we have to go online or call to go through a procedure then they say that there is a problem with a mast

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Posts: 16,431
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Ideas: 6
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Registered: ‎13-08-2008

Re: Signal issues after 9.1 update

O2 have never given timescales for repairs to masts there are too many variables and only checking will give you any information .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services