Short code texts not working

[ChrissieG]

I dont seem to be able to receive short code texts e.g. Those texts you get with an activation number for certain Apps. Anyone know how to sort it? Thanks

[MI5 Level 94: Supreme]

@ChrissieG short codes can also be premium rate services so you might have a block on your account which will need checking by customer services http://www.o2.co.uk/contactus

[ChrissieG]

Thank you. That's my next point of call 😀

[adamtemp64 Level 66: Unequalled]

Is this whilst on Wi-Fi calling or normal mobile signal ?

[ChrissieG]

I understand answers are coming from customers and I am grateful for the help.

[ChrissieG · Accepted solution]

Problem rectified- short code text number was blocked on my phone for  some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services  who identified their text number. Unblocked and all is well. Thanks for the replies

[Cleoriff Level 94: Supreme]

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@ChrissieG wrote:

Problem rectified- short code text number was blocked on my phone for  some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services  who identified their text number. Unblocked and all is well. Thanks for the replies

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Pleased to hear it's resolved @ChrissieG.

Interesting to hear it was yet again another bank short code which was blocked. We have heard of problems with Santander but not Nat West to my knowledge.

@Martin-O2can this be fed back please?

[jonsie Level 94: Supreme]

So simple in the end

[ChrissieG]

It often is! Especially when you know how,p!  😊😊