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Short code texts not working
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on 18-01-2019 15:21
I dont seem to be able to receive short code texts e.g. Those texts you get with an activation number for certain Apps. Anyone know how to sort it? Thanks
Solved! Go to Solution.
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on 18-01-2019 15:23
@ChrissieG short codes can also be premium rate services so you might have a block on your account which will need checking by customer services http://www.o2.co.uk/contactus
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 18-01-2019 15:27
Thank you. That's my next point of call 😀
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on 18-01-2019 15:30
Is this whilst on Wi-Fi calling or normal mobile signal ?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Re: Short code texts not working
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on 21-01-2019 09:49
I understand answers are coming from customers and I am grateful for the help.

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on 21-01-2019 09:53
Problem rectified- short code text number was blocked on my phone for some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services who identified their text number. Unblocked and all is well. Thanks for the replies
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on 21-01-2019 10:00
@ChrissieG wrote:Problem rectified- short code text number was blocked on my phone for some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services who identified their text number. Unblocked and all is well. Thanks for the replies
Pleased to hear it's resolved @ChrissieG.
Interesting to hear it was yet again another bank short code which was blocked. We have heard of problems with Santander but not Nat West to my knowledge.
@Martin-O2can this be fed back please?
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on 22-01-2019 00:20
Re: Short code texts not working
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on 26-01-2019 17:45
It often is! Especially when you know how,p! 😊😊