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Registered: ‎18-01-2019
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Short code texts not working

I dont seem to be able to receive short code texts e.g. Those texts you get with an activation number for certain Apps. Anyone know how to sort it? Thanks

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Registered: ‎04-04-2012

Re: Short code texts not working

@ChrissieG short codes can also be premium rate services so you might have a block on your account which will need checking by customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
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Registered: ‎18-01-2019

Re: Short code texts not working

Thank you. That's my next point of call 😀

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Registered: ‎13-08-2008

Re: Short code texts not working

Is this whilst on Wi-Fi calling or normal mobile signal ?

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Re: Short code texts not working

I understand answers are coming from customers and I am grateful for the help. Smiley Happy

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Re: Short code texts not working

Problem rectified- short code text number was blocked on my phone for  some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services  who identified their text number. Unblocked and all is well. Thanks for the replies Smiley Happy

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Re: Short code texts not working


@ChrissieG wrote:

Problem rectified- short code text number was blocked on my phone for  some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services  who identified their text number. Unblocked and all is well. Thanks for the replies Smiley Happy


Pleased to hear it's resolved @ChrissieG.

Interesting to hear it was yet again another bank short code which was blocked. We have heard of problems with Santander but not Nat West to my knowledge.

@Martin-O2can this be fed back please?

*The Game Is On*


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Re: Short code texts not working

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Re: Short code texts not working

It often is! Especially when you know how,p!  😊😊