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Samsung Galaxy S5 Losing Charge and Getting Hot

Catface
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I've had my Samsung Galaxy S5 since July (this is my 2nd one- claimed on insurance after I had my 1st one stolen). The last few days, it's been on about 50% battery and when I've gone back to it a few hours later it's completely dead and has switched itself off. When I've then put it on charge, it's charging very slowly. I've turned it onto Airplane mode to try speed up charging but it's not helping. I'm using a HTC charger, could this be contributing to the slow charge speed? This morning I charged it using the Samsung charger it came with and it charged fine. So I accept this could be why it doesn't charge quick enough. It doesn't explain why the battery is rinsing so quickly though. 

 

I've never had any problems with the battery until now. It's previously charged up very quickly and kept the charge for extended periods of time. 

 

I've also noticed the phone has started getting really hot, even when not on charge or in use. 

 

Does anyone have any ideas what could be wrong? I've already claimed on my insurance once and I can't afford to pay the extortionate £120 to claim on it a 2nd time. The phone itself is still under manufacturers warranty but I'm not sure how long the batteries are under warranty for. 

HTC One X since 31/08/12
No real knowledge of Technology, be gentle.
Message 1 of 34
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Anonymous
Not applicable
Agree with @Cleoriff. A 99p charger from ebay or similar may be a cheap accessory however think of the cost if it catches fire or burns you.

It is just not worth it.
Message 21 of 34
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Cleoriff
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@Anonymous wrote:

 

Well I have learnt my one thing for today. ..

"Listen to Uncle Rich when advice needed on Sammy products " 

 


And Apple products....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 22 of 34
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Anonymous
Not applicable

@Cleoriff wrote:

@Anonymous wrote:

 

Well I have learnt my one thing for today. ..

"Listen to Uncle Rich when advice needed on Sammy products " 

 


And Apple products....:smileywink:


But Aunty Cleo the Riff (yeah I know - telling off time it is Cleoriff) 

 

I am hardly likely to EVER need green fruit support now am I? I am a leader in the Android Army! 

 

Hug

Message 23 of 34
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viridis
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Is the battery still "flat" as in physically.
Or does it have a bulge?
Message 24 of 34
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Anonymous
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Like @MI5 I too have used several including the one above and found at best no improvement on my Samsung devices and at worst a worsening battery life
Message 25 of 34
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MI5
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@Anonymous wrote:
and at worst a worsening battery life

Thats because they close system process that the android OS keeps reopening, over and over again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 26 of 34
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Catface
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No bulge on the battery.
I won't be using any of those 'battery saver' apps. I've used one before and it proved to do more harm than good. I got rid of it soon after installing it.
Battery seems to be holding charge today but it hasn't gotten down to 50% yet, which is when the problems seem to begin.
Will update later on...
HTC One X since 31/08/12
No real knowledge of Technology, be gentle.
Message 27 of 34
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Anonymous
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It is "unlikely" to be the bulging battery issue as this was on the S4 and was resolved before the S5 was released.
Message 28 of 34
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Anonymous
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I hope for a favourable 🔋 outcome..... Later.
Message 29 of 34
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MI5
Level 94: Supreme
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Let us know how it goes....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 30 of 34
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