SIM card

[Anonymous]

Hi, in a nutshell I lost my phone and put a bar on it, in the meantime ordered a new iPhone 6s & sim then old phone was found and returned. So am in possession of two phone and new and old sim.
Am keeping new phone as wanted an upgrade. I spoke to o2 and asked them to lift the bar and reactivate my old sim and also activate my new sim. Now my issue is with my old sim in either phone I get the network bars and it says o2 but no 4G, I can only use on Wi-Fi. I have tried restarting and resetting numerous times in the last 24 hours and nothing.
So then I thought maybe try my new sim but that one I just get no service in either phone. Hope this makes sense.

[Cleoriff · Accepted solution]

Hi @Anonymous

You have to ring CS again and explain this  http://www.o2.co.uk/contactus

The confusion seems to have occurred when you tried solve two problems with one phone call  Obviously there was a bar placed on the old phone and sim. You will probably need a new sim for your old phone

Your priority is to get your new iphone 6 working....Only CS can resolve this

[MI5]

I agree. The one at a time approach would be best.

[Curr946]

O2 don't do multitasking

[jonsie]

Your old sim will now be useless. There is no number attached as it's presumably been transferred to your new phone sim or are you saying you changed number?

Either way it's a bit of a mess and you need to call customer service to clarify.

[Bambino]

You cannot have the same phone number on two different sims. Either call customer service, as has been suggested, or if you have an O2 store nearby, call in and they will help you sort the problem out.

[gemz4the1]

I was under the impression that when a phone and sim has been blocked by the service provider, it can't be unblocked.  And the new sim will have had the old number transferred to it. However, I may be wrong.