Solved: Re: Roaming abroad

Anonymous · ‎25-10-2016

Hi

Having trouble with data abroad but not messages and phone calls. Spoke to O2 and they suggested (like other posts) to turn off the EU Internet setting. i have explained to them that there is no setting on the phone. Not sure whether its because the phone was previously on Vodafone and is now unlocked and it is on O2

The phone is Iphone 6 running ios 10.

Any help would be greatly appreciated

thanks

jonsie · ‎25-10-2016

Check this way :

https://support.apple.com/en-gb/HT201699

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎25-10-2016

Have you tried manually selecting a different network?
Also try resetting the phone by holding the power and home buttons down till you get the Apple logo, then release.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-10-2016

EU Internet option was removed in IOS 10.
Are you on idata for your phones APN setting?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2016

They have given me this option and i have passed the info on to the user who is abroad at the moment. i didn't know if anyone had any similar issues and resolved it a different way. Will let you know how this goes

thanks for your response

Anonymous · ‎25-10-2016

sorry i'm not sure what you mean for idata for phones APN setting

MI5 · ‎25-10-2016

Network settings in phone menu.
They are what controls the data connection on the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2016

i cannot see any network settings in the phone menu (Settings-Phone), am i in the wrong place?

jonsie · ‎25-10-2016

Check this way :

https://support.apple.com/en-gb/HT201699

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-10-2016

Ah yes i have found it. i will have to check with the user. should it be on idata or not?

adamtemp64 · ‎25-10-2016

Pay as you go or pay monthly ?

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