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Roaming abroad

Anonymous
Not applicable

Hi

 

Having trouble with data abroad but not messages and phone calls. Spoke to O2 and they suggested (like other posts) to turn off the EU Internet setting. i have explained to them that there is no setting on the phone. Not sure whether its because the phone was previously on Vodafone and is now unlocked and it is on O2

 

The phone is Iphone 6 running ios 10.

 

Any help would be greatly appreciated

 

thanks

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jonsie
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jonsie
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Have you tried manually selecting a different network?
Also try resetting the phone by holding the power and home buttons down till you get the Apple logo, then release.
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MI5
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EU Internet option was removed in IOS 10.
Are you on idata for your phones APN setting?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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They have given me this option and i have passed the info on to the user who is abroad at the moment. i didn't know if anyone had any similar issues and resolved it a different way. Will let you know how this goes

 

thanks for your response

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Anonymous
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sorry i'm not sure what you mean for idata for phones APN setting 

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MI5
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Network settings in phone menu.
They are what controls the data connection on the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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i cannot see any network settings in the phone menu (Settings-Phone), am i in the wrong place?

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jonsie
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Anonymous
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Ah yes i have found it. i will have to check with the user. should it be on idata or not?

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adamtemp64
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Pay as you go or pay monthly ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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