Solved: Roaming abroad - Page 2

Anonymous · ‎25-10-2016

Hi

Having trouble with data abroad but not messages and phone calls. Spoke to O2 and they suggested (like other posts) to turn off the EU Internet setting. i have explained to them that there is no setting on the phone. Not sure whether its because the phone was previously on Vodafone and is now unlocked and it is on O2

The phone is Iphone 6 running ios 10.

Any help would be greatly appreciated

thanks

Anonymous · ‎25-10-2016

pay monthly

adamtemp64 · ‎25-10-2016

and ask them did it work ok in the uk?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎25-10-2016

It should be idata for a contract phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎25-10-2016

@MI5 unless the accouint was not setup for iphone (usual issue)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎25-10-2016

God forbid it's set up for Blackberry!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-10-2016

@adamtemp64 wrote:
@MI5 unless the accouint was not setup for iphone (usual issue)

Yep but customers may not be aware now that data works in UK if on wrong bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎25-10-2016

@jonsie wrote:
God forbid it's set up for Blackberry!

Wouldn't work in UK then either. But that is the default if CS don't set a bolt on when activating the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-10-2016

phone works fine in UK

We have recently moved to O2 from Voda and it worked on Voda abroad

I've not had any contact from the user in the past couple of days so hoping that its sorted now

Anonymous · ‎01-11-2016

So the phone is on idata, tried the manual roaming and nothing worked

The user could send text messages and make phone calls but could not use any data unless it was in wireless

Any more suggestions? Do we need to opt into data abroad with O2?

MI5 · ‎01-11-2016

@Anonymous wrote:
So the phone is on idata,

Tariff or phone settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Roaming abroad

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan