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Roaming abroad

Anonymous
Not applicable

Hi

 

Having trouble with data abroad but not messages and phone calls. Spoke to O2 and they suggested (like other posts) to turn off the EU Internet setting. i have explained to them that there is no setting on the phone. Not sure whether its because the phone was previously on Vodafone and is now unlocked and it is on O2

 

The phone is Iphone 6 running ios 10.

 

Any help would be greatly appreciated

 

thanks

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Anonymous
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pay monthly

Message 11 of 20
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adamtemp64
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and ask them did it work ok in the uk?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 12 of 20
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MI5
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It should be idata for a contract phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 20
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adamtemp64
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@MI5 unless the accouint was not setup for iphone (usual issue)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 14 of 20
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jonsie
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MI5
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@adamtemp64 wrote:

@MI5 unless the accouint was not setup for iphone (usual issue)


Yep but customers may not be aware now that data works in UK if on wrong bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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@jonsie wrote:

God forbid it's set up for Blackberry!


Wouldn't work in UK then either. But that is the default if CS don't set a bolt on when activating the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 20
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Anonymous
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phone works fine in UK

 

We have recently moved to O2 from Voda and it worked on Voda abroad

 

I've not had any contact from the user in the past couple of days so hoping that its sorted now

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Anonymous
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So the phone is on idata, tried the manual roaming and nothing worked

 

The user could send text messages and make phone calls but could not use any data unless it was in wireless 

 

Any more suggestions? Do we need to opt into data abroad with O2?

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MI5
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@Anonymous wrote:

So the phone is on idata,


Tariff or phone settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 20 of 20
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