Sim Swap - activation/unblocking required

[Anonymous]

Good morning,

My son had his iphone SE stolen at the weekend and we went into an O2 store to get a sim swap for an old handset which he will now use.

Despite swapping to a new sim card his phone is still blocked and he's unable to make calls.

Can you please help in unblocking or activating the sim?

Thanks, 

Claire Leake

[Cleoriff · Accepted solution]

Hi CS have probably put a bar on his account. You will have to ring them to get it lifted http://www.o2.co.uk/contactus

[MI5]

Call cs as there will be a block on the account too which needs lifting.