Solved: Sim Swap - activation/unblocking required

Anonymous · ‎01-11-2016

Good morning,

My son had his iphone SE stolen at the weekend and we went into an O2 store to get a sim swap for an old handset which he will now use.

Despite swapping to a new sim card his phone is still blocked and he's unable to make calls.

Can you please help in unblocking or activating the sim?

Thanks,

Claire Leake

Cleoriff · ‎01-11-2016

Hi CS have probably put a bar on his account. You will have to ring them to get it lifted http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-11-2016

Hi CS have probably put a bar on his account. You will have to ring them to get it lifted http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎01-11-2016

Call cs as there will be a block on the account too which needs lifting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Sim Swap - activation/unblocking required

How do I log into My O2 if I no longer have the ph...

iPhone 6s O2 Locked

O2 deleted my Apple watch account by mistake and n...

Apple Watch and IPhone

Apple Watch Ultra 2 - New Cellular plan not activa...