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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9796 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384036 Views
  • 4 replies
  • 0 kudos

Resolved! Lost phone

Hi I lost my iPhone 7 last night and I'm waiting for a crime number from the police. Is there any way I could have the phone blocked so it can't be used please.

Anonymous by Not applicable
  • 2322 Views
  • 3 replies
  • 0 kudos

Resolved! No service after upgrade & sim not provisioned

I've been on hold & been cut off tonight for 3 hours to try to get some help. I've upgraded my technophobic husbands Iphone 4S to a Iphone SE yesterday, It's all set up & everything saved to it from the last icloud back up. But it looks like i should...

Anonymous by Not applicable
  • 8935 Views
  • 5 replies
  • 0 kudos

Resolved! Itemised bill

I need to see an itemised bill from a previous month

Anonymous by Not applicable
  • 2999 Views
  • 2 replies
  • 0 kudos

Resolved! unblocking my iphone

Hi, I recently upgraded my tariff and received the new phone. I sent the request to ublock my old phone IPhone 5S but I have been informed that it may take up to 7 days for this to happen. My question is can I take the SIM card out from the old phone...

Anonymous by Not applicable
  • 2194 Views
  • 1 replies
  • 0 kudos

Resolved! unlocking a phone

Anybody know how ot get o2 to unlock a phone? I have tried the online form and got an automatic reply saying they could not find it but then you cant reply to the email. I tried the onlien chat they found it and said it would be 48 hours, that did no...

Anonymous by Not applicable
  • 3438 Views
  • 5 replies
  • 0 kudos

Resolved! Vat

I have 2 telephone numbers on my airtime account, how do I find out how much vat has been charged to each of my numbers as the vat shown is for both numbers.

Anonymous by Not applicable
  • 2541 Views
  • 2 replies
  • 0 kudos

Resolved! Roaming abroad

Hi Having trouble with data abroad but not messages and phone calls. Spoke to O2 and they suggested (like other posts) to turn off the EU Internet setting. i have explained to them that there is no setting on the phone. Not sure whether its because t...

Anonymous by Not applicable
  • 4873 Views
  • 19 replies
  • 0 kudos

Resolved! Sim Swap - activation/unblocking required

Good morning, My son had his iphone SE stolen at the weekend and we went into an O2 store to get a sim swap for an old handset which he will now use. Despite swapping to a new sim card his phone is still blocked and he's unable to make calls. Can you...

Anonymous by Not applicable
  • 2479 Views
  • 2 replies
  • 0 kudos

Resolved! Unlock old iPhone 3GS

Hello, any help much appreciated.I have a very old iPhone 3GS which still seems to be locked to my provider, which I think at the time was still O2. I've just started a new job and have been given a new SIM to put into an old phone and use for busine...

Anonymous by Not applicable
  • 3455 Views
  • 2 replies
  • 0 kudos