
on 17-11-2016 14:09
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on 17-11-2016 14:09
Hi! So I bought a pre-owned iPhone 5s for 199 pounds in Giffgaff in "excelent conditions". It's not excelent because I can notice it was already used by someone, it has some marks and scratches.I noticed after the day I bought it that the exact same model was available at the sime price but new. Can I change the phone that I already bought for a new phone, another iPhone 5s but new? They are at the exact same price, and I don't think it's fair to pay the same amount of money for an used phone and for a new one. Can I return it and have a new phone? I bought it in less thank a week.
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on 17-11-2016 14:26
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on 17-11-2016 14:26
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on 17-11-2016 14:11
You will then need to order a new one separately.
http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
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on 17-11-2016 14:16
They will return the money or will it be in the account? Do I need to make another payment?
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on 17-11-2016 14:20
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on 17-11-2016 14:20
I guess it's worth a try calling CS to see if they will just do a straight exchange, but I doubt it.
http://www.o2.co.uk/contactus
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on 17-11-2016 14:24
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on 17-11-2016 14:24
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on 17-11-2016 14:26
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on 17-11-2016 14:26
But gg offer the same 14 day returns policy so just return it to them instead

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on 17-11-2016 14:26
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on 17-11-2016 14:26
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 17-11-2016 14:53
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on 17-11-2016 14:53
So how does that work....? Same price for used as a new one? Makes no sense....

