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Anonymous
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Change a pre-owned iPhone to a new one, bought it in less thank a week

Hi! So I bought a pre-owned iPhone 5s for 199 pounds in Giffgaff in "excelent conditions". It's not excelent because I can notice it was already used by someone, it has some marks and scratches.I noticed after the day I bought it that the exact same model was available at the sime price but new. Can I change the phone that I already bought for a new phone, another iPhone 5s but new? They are at the exact same price, and I don't think it's fair to pay the same amount of money for an used phone and for a new one. Can I return it and have a new phone? I bought it in less thank a week.

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Posts: 105,683
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Registered: ‎04-04-2012

Re: Change a pre-owned iPhone to a new one, bought it in less thank a week

You have 14 days to return it under the change of mind policy.
You will then need to order a new one separately.
http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Change a pre-owned iPhone to a new one, bought it in less thank a week

They will return the money or will it be in the account? Do I need to make another payment?

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Change a pre-owned iPhone to a new one, bought it in less thank a week

They will return your money but it usually takes around 2 weeks after you have returned the phone before you see the money.
I guess it's worth a try calling CS to see if they will just do a straight exchange, but I doubt it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 90,871
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Registered: ‎14-01-2013

Re: Change a pre-owned iPhone to a new one, bought it in less thank a week

Bit confused here @MI5 The op said they bought the phone from Giffgaff?....

*The Game Is On*

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Change a pre-owned iPhone to a new one, bought it in less thank a week

Ah, I didn't spot that Smiley Sad
But gg offer the same 14 day returns policy so just return it to them instead Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Change a pre-owned iPhone to a new one, bought it in less thank a week

https://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825#faq_no_1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Change a pre-owned iPhone to a new one, bought it in less thank a week

So how does that work....? Same price for used as a new one? Makes no sense....