REPLACE OR REFUND A FAULTY PRODUCT

[NEWUSER]

I BOUGHT AN IPHONE XR CHARGING CASE FROM O2 ONLINE STORE AND WHEN IT ARRIVED IT COULD NOT CHARGE ITSELF OR MY PHONE. IT APPEARS TO BE FAULTY BUT I CANNOT FIND A PLACE TO GET A REPLACEMENT OR REFUND AS THE O2 WEBSITE IS NOT USER FRIENDLY. I CAN’T EVEN FIND A MEMBER OF STAFF TO SPEAK TO AS THE CHATBOT IS INACCESSIBLE FOR MY SPECIFIC CASE...

[NEWUSER]

SOMEONE HELP

[jonsie · Accepted solution]

https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy

you need to call O2.

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call