iPhone SE 2020

[Skaffenn]

Hi,

I took delivery of the new SE 2020 model on Friday. Set up was mooth no issues. Was instantly promted for a software update so I actioned that. 

The phone is now stuck on the black screen with a white apple logo.

Ive tried to hard re-start including running the battery completly out and recharging. Ive tried plugging in to iTunes.

Nothing.

O2 have said they will replace and send a bag to return the faulty phone.

I am concerned about sending the faulty phone back as it has all me data on it and i can't factory re-set it before it goes back.

Thoughts?

[Bambino]

@Skaffenn Contact Apple, if you can: https://support.apple.com/en-gb