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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9462 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382996 Views
  • 4 replies
  • 0 kudos

Wireless charger

How do I claim my wireless charge , that I should have got as it said to buy a genuine phone case which I did but the charger didn’t come with my phone today

Trouble with unlocking iphone

My 2 year contract has come to an end and I bought a new sim on another network, however my phone rejects it saying the phone is locked. What I have tried so far: Filling in the form online Been told I inputted the wrong data 3 times and then got loc...

BTRT by Level 1: Joiner
  • 1996 Views
  • 11 replies
  • 0 kudos

Resolved! 4G & WIFI Calling - iphone 6S iOS 12.x

SIM has been active only 24 hours, in case that matters... Moved from EE to O2 on pay monthly SIM only. Pleased it activated automatically with Visual Voicemail already switched on however I don't seem to be able to switch mobile data 4G from 'data' ...

gjlane by Level 1: Joiner
  • 941 Views
  • 3 replies
  • 0 kudos

bad call connection on my Iphone 6

I cannot make a proper call or recieve calls anywhere, as reception on my Iphone 6 is very bad. It has been this way for a couple of months. My husband has no problems with his android phone in the house. There's no service problems in our area. Can ...

Firoozeh by Level 1: Joiner
  • 551 Views
  • 1 replies
  • 0 kudos

Device only deal

HieI am an O2 customer on a Sim only deal and I would like to add the iPhone 11 pro max to that. Is this possible? I just need a cellphone to add to my Sim deal

Mike123 by Level 1: Joiner
  • 629 Views
  • 4 replies
  • 0 kudos

Apple Watch

I ordered a GPS & Cellular Apple Watch online and connected it to my phone account but it has come and it is saying mobile data is not available. I have tried updating my phone and then re-pairing the watch to the phone but it doesn’t work. It says ‘...

Emf789 by Level 1: Joiner
  • 615 Views
  • 4 replies
  • 0 kudos

Buy phone outright and use a sim only deal

I'm thinking to buy the iPhone 11 for the full price and just go on a sim only deal can this be done if I buy the phone from Apple and then join the O2 network afterwards/ will I need to buy the phone from O2 to do this

Andrea66 by Level 1: Joiner
  • 850 Views
  • 3 replies
  • 0 kudos

Apple Watch Season 5

I have just received my new apple watch season 5 as my season 4 broke and was unrepairable according to my insurance. I am trying to transfer the data plan to my new watch but keep getting an error saying "something went wrong ..... call o2 on 202 an...

Messaging and activation on iPhone 11

So, I have just joined O2 today, having switched over from three.. I received my sim the other day but with the bank holiday weekend I requested the number port to happen today, seems it’s switched over, but I can’t receive any texts, and my number i...