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Apple Watch s5 connecting mobile data

Michelle28
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I keep getting this message Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15 please help
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Michelle28
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Hopefully I need it for work 😞

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MI5
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@Michelle28 

Lots of people with that issue today.

Call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Michelle28
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Wonder why very strange
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Michelle28
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I’ve tried calling keeping getting fobed off
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jonsie
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Michelle28
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Hopefully I need it for work 😞
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MylesTagoyet
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Good morning each,

 

Seems as though this is a common problem. 

 

Despite getting a message appx 4 days ago to inform me that my new watch was associated with my number etc, I cannot activate/set-up my data plan either. I follow all the steps verbatum, but when I click "set-up mobile data, I get a "please wait whilst the page is loading message" appear fleetingly, then an "Ooops, something went wrong, try again...... call 202 quoting error ref code 15" 

 

This of course is useless as there is no-one there to answer the calls (you go through the preamble of confirming the number and device you want to talk about, then it puts you through to a "we cannot answer you call right now sorry, blah, blah"

 

My MyO2 account shows the watch etc.

 

Clicking the mobile data button on my watch brings up a screen showing "no sim, no connection"

 

Come on O2, you were quick enough to send me the watch and start charging me for the associated plans, please sort this out.....

 

Or you can have your watch back!

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Cleoriff
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