Order confirmation

[Lucia]

I ordered a pair of AirPods earlier today, but I haven’t received a confirmation email. The money has been taken out of my account.
How do I know that my order has gone through?

[jonsie · Accepted solution]

It\s probably still being processed.

Expect an email in the morning

If not give them a call

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[MI5]

@Lucia 

You'll get an email when your purchase is processed but they could be put of stock, so may not be immediate.

Also check your span folder, just in case......