on 25-01-2017 18:45
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on 25-01-2017 18:45
So frustrated with O2 right now. My Sony Xperia Z5 Premium started playing up less than 6 months after I got it. It has been in for repair 3 times and each time it has come back there has been no improvement at all. It takes an eternity to fully charge, goes red hot whilst charging, and drains continuously even when I am not using it.
After the latest repair attempt I have asked for a replacment, to be advised I would need to send it away yet again and then I would be offered a refurb. Er...no. I am not paying £600 for a phone to be fobbed off with a refurb that is prob knackered as well.
Now I am waiting on a call from the management team which could take 3 days apparently. I have been with O2 for over 10 years and have never had any problems but this is ridiculous. The phone is faulty, they can't fix it after 3 attempts and I'm locked into a contract on a knackered phone.
Does anyone know what my rights are ?
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on 25-01-2017 18:49
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on 25-01-2017 18:49
After the 3rd repair you are supposed to be offered a replacement phone either the same as you have currently got or similar spec
on 25-01-2017 18:49
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on 25-01-2017 18:49
After the 3rd repair you are supposed to be offered a replacement phone either the same as you have currently got or similar spec
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on 25-01-2017 18:52
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on 25-01-2017 19:12
@Anonymous It is highly unlikely that they will call you back whatever they say so I suggest you chase up customer service
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on 25-01-2017 19:21
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on 25-01-2017 19:21
You wont get a call @Anonymous You will need to do the chasing. Give them a ring in the morning http://www.o2.co.uk/contactus
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on 25-01-2017 19:26
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on 25-01-2017 19:26
However, in order to manage your expectations, the T&C's do say that replacements may be refurbished phones if faulty outside of the first 28 days.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 25-01-2017 20:20
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on 25-01-2017 20:20
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on 25-01-2017 20:23
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on 25-01-2017 20:23
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-01-2017 20:24
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on 25-01-2017 20:24
Good luck @Anonymous
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on 25-01-2017 20:30
Good luck @Anonymous & please do come back & let us know the outcome