So frustrated with O2 right now. My Sony Xperia Z5 Premium started playing up less than 6 months after I got it. It has been in for repair 3 times and each time it has come back there has been no improvement at all. It takes an eternity to fully charge, goes red hot whilst charging, and drains continuously even when I am not using it.
After the latest repair attempt I have asked for a replacment, to be advised I would need to send it away yet again and then I would be offered a refurb. Er...no. I am not paying £600 for a phone to be fobbed off with a refurb that is prob knackered as well.
Now I am waiting on a call from the management team which could take 3 days apparently. I have been with O2 for over 10 years and have never had any problems but this is ridiculous. The phone is faulty, they can't fix it after 3 attempts and I'm locked into a contract on a knackered phone.
Does anyone know what my rights are ?
