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Help.. I need a replacement product

Waffsel
Level 1: Joiner
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on ‎06-05-2020 18:10

on ‎06-05-2020 18:10

Hi I bought Samsung earphones before Christmas and have been using them to work from home. But they have now stopped working, o2 won't take my call as it's not a stolen item or anything like that, but I desperately need to have them replaced ASAP. So I can resume my work, can anybody give me advice on how to go about this please

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MI5
Level 94: Supreme
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on ‎06-05-2020 18:27

on ‎06-05-2020 18:27

@Waffsel 

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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