on 11-08-2020 21:35
I am hoping someone may be able to help. I bought an Apple Watch series 5 cellular. Prior to purchase an O2 rep told me that I could add the watch to my airtime plan. I have had no luck in doing so, I have followed all the instructions online and it just won’t connect. The chat facility isn’t available and 202 was useless. I went in to store to be told that this is no longer possible and that if I want a cellular Apple Watch I have to buy direct from o2. Is anyone able to verify this?
Thanks in advance 🙂
Solved! Go to Solution.
on 11-08-2020 21:41
It doesn't matter where you buy the watch
All you need is a watch data plan linked to a monthly contract phone @Nicola7
Watch plans are £5 per month
on 11-08-2020 21:43
That’s what Apple told me but in store they said it’s not possible. Sorry for a potentially stupid question but is there a way of sorting the watch data plan? I can’t see any options online not linked to a watch purchase.
Thank you so much for your response 👍
on 11-08-2020 22:15
If you bought your cellular Apple Watch from somewhere other than O2, you can buy an Airtime Plan through the Watch app on your iPhone.
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select ‘Buy another Airtime Plan for this watch’. You can have up to 3 cellular Apple Watches with an Airtime Plan linked to your account at one time.
Now, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
on 11-08-2020 22:38
on 06-02-2021 14:02
I know I'm quite late to this thread but experiencing similar issue. When I go to the Apple Watch app, mobile data, it does not prompt me to sign in with my o2 account. only says that my Apple Watch needs to be added to my existing data plan. Anyone experience this and how was this resolved?