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Problems with roaming

Jon
Level 1: Joiner
  • 3 Posts
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on ‎06-08-2018 13:27

on ‎06-08-2018 13:27

I’m currently in Spain. Everything was working fine. My contract’s coverages were working just like they would at home. However a few days ago, data, calls and texts stopped working suddenly. When I try to call someone, a voicemail saying “This option is not available. Please contact customer service.” pops up. How am I supposed to fix it if I can’t ring them? I know I could email them, but it would take too long for them to finally fix it.

Any help please?
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MI5
Level 94: Supreme
In response to Jon
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on ‎11-08-2018 12:04

on ‎11-08-2018 12:04

You can login to your MyO2 and change your security question and answer so you know what it is when you call but if you ask them they should give you a hint to your old question.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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